What Information We Collect
When you register on the joy 777 platform, we collect essential identifying information including your name, email address, mobile number, and date of birth. This information is required for account creation, identity verification, and secure login. If you wish to make payments as a user in Bangladesh, we may also collect your mobile banking number or bank account details to facilitate BDT transactions. We never store your full card number or PIN — payment information is processed directly through an encrypted gateway. For identity verification purposes, a copy of your national ID or passport may be requested, which is stored securely.
While you use the platform, we also automatically collect certain technical information. This includes your device type, operating system, browser name and version, IP address, and the pages you visit. This technical data is used primarily to improve platform performance, detect security threats, and optimise the experience for mobile users. We also use this data to analyse loading performance with bandwidth efficiency in mind for users on Bangladesh's mobile networks.
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Account Information
Name, email address, mobile number, date of birth, national ID
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Payment Information (BDT)
Mobile banking number, deposit and withdrawal history
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Device & Browser Information
Device model, OS, browser, IP address
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Usage Data
Page visits, game sessions, click history, session duration
How We Use Your Information
Joy 777 uses collected data only for specific, legitimate purposes. First, the information you provide is used for account registration and identity verification, helping to prevent unauthorised access to the platform. Second, your transaction history and gaming activity are monitored to identify suspicious behaviour and prevent fraud. Third, your preferences and usage patterns are analysed to surface more relevant games, offers, and notifications. Additionally, when you contact our customer support team, your information helps us resolve issues more quickly.
Some information may also be used to meet the requirements of Bangladesh's regulatory authorities. Your account information is used to process age verification and self-exclusion requests in support of responsible gaming. If you contact us, a record of your queries or complaints is kept so we can provide better service in the future. We do not sell your information to third parties for marketing purposes — this is a core principle of joy 777.
Permitted Use
- Account Verification & Security
- Transaction Processing
- Customer Support
- Platform Improvement & Analytics
- Legal Compliance
Prohibited Use
- Sale of Data to Third Parties
- Unauthorized Marketing
- Profiling or Discriminatory Use
- Use for Undisclosed Purposes
- Extended Data Retention
Cookies & Tracking Technologies
Joy 777 uses cookies and similar tracking technologies to improve the user experience on its website. Cookies are small text files stored in your browser that help remember your preferences and login status on return visits. We primarily use three types of cookies: essential cookies (required for the platform's core functionality), functional cookies (which save your language preferences and session data), and analytics cookies (used to monitor how the platform is used). For mobile app users, device identifiers may be used, which function similarly to cookies.
You can disable cookies through your browser settings, though doing so may limit certain platform features. Disabling essential cookies may prevent you from staying logged in or maintaining an active session. We do not use any third-party advertising network tracking cookies. Cookies used for analytics purposes typically expire after a maximum of 12 months and are deleted automatically when they expire.
| Cookie Type |
Purpose |
Duration |
| Essential |
Login sessions, security tokens |
At End of Session |
| Functional |
Language preferences, UI settings |
30 Days |
| Analytics |
Page visits, usage patterns |
12 months |
Data Retention & Security
Joy 777 uses industry-standard encryption to keep your personal data secure. All data in transit is protected via SSL/TLS encryption, and data stored on our servers is secured with AES-256 encryption. Our data centres operate under strict physical and digital security standards. Regular security audits are conducted, and any vulnerabilities identified are remediated immediately. Payment-related data is processed in a fully separate, encrypted environment, and no staff member has direct access to it.
Regarding data retention periods, information linked to active accounts is kept for as long as the account remains open. Even after an account is closed, certain data may be retained for up to five years to meet legal obligations, resolve disputes, or support fraud investigations. We consistently follow a data minimisation policy in line with Bangladesh's data protection regulations, retaining only what is strictly necessary. Staff can only access the data relevant to their role, and every access is logged.
SSL/TLS
All transmissions fully encrypted
AES-256
Server-side storage encryption
Minimum Access
Staff can only access data relevant to their role
Regular Audits
Security Audits & Vulnerability Remediation
Information Sharing with Third Parties
Joy 777 never sells your personal information or transfers it to third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances. First, transaction-related information is shared with our authorized payment gateway partners for payment processing — these partners are equally bound by the same data protection standards we uphold. Second, information may be disclosed in response to lawful orders from Bangladesh law enforcement agencies or courts. Third, relevant data may be submitted to regulatory authorities for the purpose of preventing money laundering or fraud.
Our third-party service partners operate under our instructions and are not permitted to use your information for their own purposes. Data protection agreements are in place with every partner. All third-party data sharing strictly follows a "minimum necessary information" principle — meaning only the data required for a specific purpose is ever shared. In the event of a change in company ownership or a merger, users will be notified in advance, and the new authority will be equally bound by this Privacy Policy.
Important: joy 777 never shares your data with advertising networks, data brokers, or unauthorised marketing companies. Protecting our users' privacy is a core part of our business values.
Every user of joy 777 has a number of rights over their personal data. First, the right of access: you can request at any time to find out what information we hold about you. Second, the right to rectification: if any of your information is inaccurate or out of date, you can ask us to correct it, and we will update it within a reasonable timeframe. Third, the right to erasure: in certain circumstances, you may request the complete deletion of your account and associated data, though some information may need to be retained for a specified period due to legal obligations.
Fourth, the right to object to processing: you may object to certain types of data processing, particularly where it relates to marketing or profiling. Fifth, the right to data portability: you may request that your data be transferred to you in a standard, readable format. To exercise any of these rights, contact our support team — we are committed to responding to your request within 30 business days. Any changes to your data will only be made after your identity has been verified, which prevents misuse by third parties.
Right of Access
You can obtain a copy of the data we hold about you
Right to Rectification
You may request corrections to any inaccurate or outdated information
Right to Erasure
Account and data can be fully deleted under certain conditions
Right to Data Portability
You can export your data in a readable format
Joy 777 may update or revise this Privacy Policy from time to time. For any significant changes, we will send a notice to the email address registered to your account, and a notification will be displayed when you next access the platform. Continued use of the platform after any changes are made will be taken as acceptance of the updated policy. However, for changes that would materially reduce your rights, your explicit consent will be obtained in advance. The date of the most recent update will always be shown at the top of the policy, so you can easily stay informed of any recent changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy, you are welcome to contact our data protection team. We take all requests seriously and aim to respond within 30 business days. Requests for data deletion, correction, or access can all be submitted by email, and identity verification will be required before any request is processed. joy 777 is committed to making the privacy and data security of Bangladesh users its highest priority — and that commitment is the foundation of our platform.
Contact Information
Data Protection Team: support@joy777.wine
Response Time: Within 30 business days
Service Hours: 24/7 Online Support